Returns & Exchanges

Returns & Exchanges

At Tryambakam Jewels, every piece is crafted with care and arrives ready to gift. We want you to love what you receive. Please read our exchange policy carefully before making a purchase.

Exchange Window

We accept exchange requests within 7 days of the delivery date. Requests raised after this window will not be eligible.

Eligibility Conditions

To be eligible for an exchange, items must:

  • Be unworn and unused, in their original condition
  • Have all original tags, packaging, and pouches intact
  • Be free from damage, scratches, or signs of wear

Exclusions

The following items are not eligible for exchange or return:

  • Earrings (for hygiene reasons)
  • Items purchased during a sale or at a discounted price
  • Custom or personalised / engraved pieces

Returns & Refunds

We do not offer monetary refunds. Eligible items may be exchanged for another product of equal or higher value, or issued as store credit valid for 6 months.

How to Initiate an Exchange

  1. Email us at tryambakam2701@gmail.com within 7 days of delivery
  2. Include your order number and clear photographs of the item
  3. Our team will respond within 1–2 business days to confirm eligibility

Shipping Responsibility

Return shipping to our address is at the customer's expense. We recommend using a tracked courier service, as we are not responsible for items lost in transit.

Once we receive and inspect the returned item, the exchanged piece will be dispatched within 3–5 business days at no additional shipping charge.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photographs. We will arrange a replacement at no cost to you.

This policy applies to all orders placed on tryambakamjewels.com.